About the author

Social software, online community and web 2.0 practitioner - the art of communicating with stakeholders using social software and online communities. Managed a number of successful online community implementations with clients including the UK government (Department of Trade & Industry), Microsoft & BT and worked with Ecademy to introduce a successful, social software subscription based business model.

Previously spent 20 years designing and delivering real-time solutions in financial services, telecoms and travel, for blue chip companies, counting Union Bank of Switzerland (UBS), Digital, Dresdner Kleinwort Benson, Barclays Capital, Andersen Consulting, Airtours, Opodo and British Telecom (BT).

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